Public intake
A public request path that captures customer, service, site, condition, timeline, and photo context before office review.
FloorConnector glossary
Plain-language definitions for the public product site, contractor website workflows, and the specialty flooring workflow from first request through customer review.
Operating Workflow
Assessment
Reviewed site context for measurements, substrate condition, photos, risks, access, and estimator handoff. It supports estimating without becoming a second project record.
Estimate
The contractor-reviewed commercial scope and price record presented before customer approval, contract, project execution, and billing.
Project
The operational hub for connected customer, estimate, contract, schedule, field, document, invoice, payment, and closeout context.
Job
The production work record tied to scheduling, crew handoff, field execution, daily logs, proof, closeout, and billing readiness.
Customer And Trust Boundaries
Customer portal
A protected customer-safe view over approved shared records such as estimates, contracts, invoices, warranty documents, evidence, and project status.
Tenant boundary
The separation that keeps one contractor organization's records, users, permissions, and customer access isolated from another.
Provider action
An external send, payment, signature, file, analytics, or integration action. Public marketing pages do not perform these actions without explicit approval and configured providers.
Canonical record
The shared business record that owns workflow truth. Public pages, portals, and app workspaces should point back to these records instead of creating duplicate versions.
Contractor Website Terms
Contractor site
A public website for a flooring contractor that can explain services, service areas, proof, and quote intake while preserving the protected FloorConnector workflow behind it.
Quote request
A customer-submitted request for contractor review. It is not an instant quote, committed scope, scheduled job, or final price.
Service area
A geographic area a contractor publicly describes serving, used to help customers route relevant quote requests.